Frequently Asked Questions
Shopping Information
Do you ship internationally?
Yes we do! We ship worldwide. Please contact us if the system does not show postage rate for your country.
Do you host tournaments and events?
No
Are the TCG products on your website real?
Yes, we only stock official licensed TCG items.
What shipping methods are available?
We offer both standard and express shipping. For Fedex service, please reach out to us separately.
Is PSA/CGC grading included under the spend $200 get free shipping offer?
No, free shipping applies to product purchases only and does not include servicing items.
Payment Information
How long will it take for my order to arrive?
Domestic shipping
3-5 business days for parcel post
1-2 business days for express post
International shipping
10-15 business days for parcel post
7-10 business days for express post
For more info, please refer to Australia Post’s delivery time information here.
What payment methods are available?
We take payment via Paypal, Credit Card, AfterPay, Zippay and Bank Transfer.
How long is handling time?
1-2 business days for all in stock items
For Bank Transfer, when should I pay?
Please make payment into our account within 2-3 business days. System will automatically cancel your order if we do not receive payment in a timely manner.
Do you offer Buy Now Pay Later options?
Yes! Our website offers Afterpay and Zippay so you can split payments across 4 repayments.
Orders & Returns
I have preorders in my order, when will you ship?
If your order consists of preorder items, your order will be shipped once all items become available.
Do I need an account to place an order?
No, you can check out as guest on our website, but it is highly recommended you create an account so you can review your orders after placement.
Who should I to contact if I have any queries?
Please fill in our contact form below or reach out to us on Facebook or Instagram
How Can I Cancel Or Change My Order?
Orders can be cancelled if it has not been dispatched. However, any fees charged by the payment provider will be deducted from the amount refunded to you. All shipping charges will be fully refunded.
How Do I Track My Order?
Tracking will be provided once your order is dispatched, please check your spams/junk folder if you do not receive it in your inbox. You can track your items on Australia Post’s website or on our orders tracking page here.
How Can I Return a Product?
If an item in your order has a defect, please contact us first and we will send you instructions on how to return an item.
Grading Service Enquiry
What if I change my mind after sending my cards to you?
In the event where you change your mind, return shipping will be deducted from the Express Return charge on your order.
Can’t find your answer?
If you can’t find an answer to your query above, please use the form below and reach out to us, we will endeavour to get back as soon as possible
